Conversation Analysis
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A new way to communicate
with your customers
Transform your customer conversations with a tool that can be integrated with any chatbot system. Automate conversations and actions for any activity, via any channel in any language.
Main features
- Automatically detect and organise conversation topics
- Intuitive organisational system to correctly address topical information
- Intelligent labelling alongside scoring and weighing of associated conversation metrics
- Identifies complex customer behaviours
- Exploits and detects buying signals to gain more context
- Sentiment & Customer Satisfaction Score
- Tests adherence to a conversation script between the brand and the customer
Benefits
- 89% Average Automation
- -40% Decrease Churn Rate
- +30% Sales & Revenue
- +42% Customer Satisfaction
- +35% Customer Lifetime Value
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